Clear FAQ Answers for Wallet Checks
Wallet questions need a clear answer before you continue, so this FAQ explains what to check when DANA, OVO, GoPay or QRIS status does not update as expected. Start by confirming the account phone number, then compare the wallet reference with the cashier record. For bank transfer or a virtual account, use the BCA, BRI, Mandiri or BNI details shown in your
account rather than reusing an earlier reference. Our FAQ also explains when a receipt is useful for a status check and where local law permits access.
- DANA
- OVO
- GoPay
- QRIS